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SendAFrame Help & FAQs

President's Message

Welcome to SendAFrame.com™

A picture frame, photo album, and gift shopping solution born from the marriage of the internet and digital photography.

Picture Frames: The Comfort Gift

The SendAFrame revolution began in 1999 when we discovered the power of joyful photographs in coordinated picture frames. A beautifully designed frame and a great photo work magically together.

We set out to offer frames that show personal care in selection and taste—letting you be creative while saving time, expense, and energy as you fill your gift needs.

Most of us have frames on our desks, tables, and living spaces. Sound like you? Would you be upset to receive another? Of course not—framed pictures are cherished and adored.

SendAFrame NJ headquarters and one of our distribution centers
Since ~2010, we’ve expanded with gift items from the same trusted makers—design-forward, well-crafted pieces that make life more beautiful (and easier).

Our Quest for Quality

Our climate-controlled warehouses stock select brand-name items so they’re ready for your immediate needs. Personalization and prints are handled in-house, then each order is packed with white-glove care for perfect arrival.

Traditional values in a hectic world.

Service Above Expectations

If you’ve read this far, you’re likely curious about who you’re doing business with. SendAFrame is managed and staffed by honest, hard-working people with the integrity and smarts that built a large following—our roots date to 1975, and we’ve served customers online since 1999.

We will not permit any substandard performance on an order or request to erode that trust. You can count on it. Our team knows our continued success depends on your complete satisfaction—and we love hearing how we can improve.

Contact Steve

If you’d like to speak with me or a colleague about anything related to SendAFrame.com, please email SBochner@sendaframe.com (if clicking doesn’t work, copy/paste into your email program) for immediate attention.

Steve Bochner
Managing Director


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Quick Contact Info

How to Contact Us

Need a different color or size? Can’t find what you want, or have a question?

If you don’t find the information you need in our Customer Support pages, you can reach a representative in several convenient ways:

  1. Live Chat Online (Best Method)
    Start a Live Chat to connect instantly with a company representative in the U.S. Or, look for our LIVE HELP ONLINE links on every page of SendAFrame.com throughout the business day. Our knowledgeable service representatives are online to assist with orders, returns, and all other service issues.
  2. Call our toll-free service center during business hours: 866-736-3237 (866-SENDAFRAME)
  3. Email your questions to Service@SendAFrame.com. (If not clickable, copy/paste into your email program.) Please include your order number in the subject line if you have one. Messages are directed to our customer service team during normal business hours and to our manager-on-duty at all other times. Your question or request will be personally and professionally handled—usually with surprising speed.
  4. Fax any written notes or questions, in confidence, to: 201-355-1501
  5. U.S. Postal Mail
    Send A Frame, Inc.
    24 Link Drive – BLDG E
    Rockleigh, NJ  07647  USA

Please note: We cannot accept any packages shipped to SendAFrame without prior authorization. Unauthorized packages will be returned to the sender at their expense.


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Business development inquiries

If you have questions regarding business development, strategic partnerships or online advertising, please email us at

Bizdev@sendaframe.com.  (if not clickable, please copy/paste into your email program)


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Corporate sales inquiries

Corporate Gift Programs

SendAFrame offers innovative and stylish corporate gift programs that let you effortlessly give personalized gifts that will be remembered for a lifetime.

Corporate pricing is available.

If you have questions about corporate sales, please use our LIVE HELP option for quick answers, or contact our corporate sales director:

  • Toll-free: 866-736-3237 (866-SENDAFRAME)
  • Email: CorporateGifts@SendAFrame.com (If the link is not clickable, copy/paste the address into your email program.)

If you need fast, efficient assistance outside of normal business hours, email is preferable.

Written corporate sales inquiries may be sent to:

Send A Frame, Inc.
24 Link Drive
Rockleigh, NJ 07647
Phone: 201-355-1500
Fax: 201-355-1501

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Merchandise vendor inquiries

Product Submissions

If you are interested in submitting a product for our consideration, please send your catalog, brochure, photos, or product (including a current price list) to:

SendAFrame, Inc.
Merchandising Coordinator
24 Link Drive – BLDG E
Rockleigh, NJ 07647
Merchandising@sendaframe.com (If the link is not clickable, copy/paste into your email program.)

Please note that we are unable to return samples unless you include a self-addressed, pre-paid shipping label. We will contact you for further information if needed.

Our merchandising staff will be pleased to arrange an appointment to discuss items that could enhance our offerings to customers.


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Our Top FAQ

  1. How much is shipping?
  2. What is your Return Policy?
  3. Problems logging-in to SendAFrame
  4. Passwords
  5. Trouble Seeing Shared Online Photo Albums
  6. Pop-up Windows on SAF
  7. Cookie Problems
  8. What is a BBB rating? Why is it important?
  9. Wood vs MDF (Engineered wood)
  10. What types of woods does SendAFrame offer in frames?
  11. What is the difference between the different METAL types?
  12. What is so special about leather albums?
  13. Every picture I ever took is on my phone. Why SendAFrame ?
  14. What is archival storage? Should I care?
  15. Why a frame as a gift?
  16. What is a Gallery Wall? How can I make one?
  17. Do I need to use a mat in my frame?
  18. Do people still use photo albums?
  19. Some frames are described as Shadow Box. What is a shadow box?
  20. What is a FLOAT frame?
  21. Lots of different type of albums. What is the difference?
  22. What do the measurements mean when describing photo frames?
  23. Wood vs Plastic frame material
  24. Engraving takes time and cost more. Why bother?
  25. Why Archival?
  26. Are picture frames good gifts?
  27. Every photo I`ve ever taken is on my phone. Why print any?
  28. Why can`t I pop your bubble wrap packing?
  29. How many photos are best saved in a photo album?
  30. Is a picture frame a good wedding gift?
  31. What are paper photo mounts?
  32. Ready-Made vs Custom-Cut frames
  33. What size photo frame is best for gift giving?
  34. What is a Rabbet?
  35. Why no Digital Frames at SendAFrame?
  36. Its Glass - do I need to worry?
  37. How are frames measured and described?
  38. Signs of a Good E-commerce Store
  39. Sentimental Frames vs Paper Greeting Cards
  40. The longevity of the black frame
  41. How to Frame and Display a Triptych or Diptych
  42. Frame Children's Art for Mother's Day
  43. Key points for creating an impressive Wall Gallery
  44. Why does SendAFrame ship exclusively with FedEx?

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